F A S T

C A F T

IATA Consultant

IATA Management Course

Travel Guru provides International Travel education through a curriculum that prepares you for a career in International Travel and in a Business Process outsourcing environment.
 

Objectives:

  1. Provide Travel and Tourism trade oriented skills to students.
  2. Provide GDS training to the students (First class Amadeus/Galileo/Sabre).
  3. Equip students to handle and sell to international customers.
Duration:  10 weeks

Eligibility:

Eligibility condition for the course is (10+2) or equivalent. You should have excellent command over written and spoken English.
(Please refer to the section on admission procedure in the prospectus for other conditions)
 
Module 1
  • The IATA UFTAA foundation course

    • The 13 modules contained within the Foundation Level will provide an understanding of the travel professional's role in this industry, the importance of exceeding customer expectations, and the role of technology in the travel industry. In addition, the student will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing, visa and health requirements, as well as tour programmes.

    By successfully completing the two-paper IATA examination, a student will become qualified with the world recognised IATA/UFTAA International Travel and Tourism Foundation Diploma and will be able to use the letters "DTTF" (Diploma in Travel and Tourism Foundation) after his/her name.

    The Foundation Course consists of the following subjects:
    # Environment:
    • The Business Environment of the Travel and Tourism Industry
    • Geography in Travel Planning 1
    • Travel Formalities

    #Products:
    • Land Transport-Rail1
    • Water Transport -Ferry
    • Land Transport-Car and Camper
    • Tour Packages 1
    • Hotels
    • Air Transport Essentials

    # Support Services:
    • Customer Service
    • Technology in the Travel Industry 1

    # Air Fares And Ticketing:
    • Air Fares and Ticketing

    # Electronic Booking Tools:
    • Global Distribution Systems Training

Module 2
  • Global Distribution System Expertise:

    • The students will get trained through state-of-the-art GDS/CRS simulation softwares which use artificial intelligence.
    Students learn system based skills to use CRS for airline, hotels and car reservations, availability, creating PNRs etc.

    The prospective student will choose one of the following GDS/CRS:
    1) Amadeus
    2) Galileo
    3) Sabre
Module 3
  • Destination Expertise:

    • This module focuses on increasing the understanding of the students about the tourism industry. It would provide a thorough knowledge on five international tourist destinations.

    After taking this module, a student will be well equipped to guide their clients towards getting the maximum out of their visits to those places in terms of important tourist destinations, the climatic conditions, ethnic population, traditions, accommodation in hotels, international carriers and so on.


Module 4
  • Customer Management Expertise

    • 1) Voice and Accent Training:
    In an international travel services environment, a person interacts with people from different parts of the world where it proves very beneficial to understand different accents and be suitably efficient in speaking correctly in terms of clarity, accent and modulation of speech.

    This module provides the students requisite training through scientific methodology and includes Global English, Correct Pronunciation Techniques, Voice-Modulation and Accent Neutralisation.


    2) Customer Experience Management (CEM):
    This focuses on the importance of Customer Experience Management and includes Customer Service skills, Selling Techniques and Communication skills.

    It also includes the much sought after 'after-sales-services' skills to maintain the client loyalty, telephone etiquette, communication styles and 'the art of selling'. This module offers the much needed skills in business communication and customer handling.
 
This Course will benefit students who wish to pursue a career in the travel industry.
  • Fresh talent entering an International Travel Services environment
  • Fresh talent entering the BPO sector
  • Junior travel consultants
  • Airline personnel
  • Tour operators who deal regularly with travel agents
  • Personnel of large companies, responsible for making travel arrangements.
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