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Travel Guru specializes in conducting corporate trainings (both travel and non-travel) for various BPO's, Travel Agencies, Airlines and colleges. The topics covered range from voice and accent to selling techniques, from basic travel to advanced air fare and ticketing. In all these areas we have been able to deliver outstanding training programs and the feedback has been phenomenal.
The following is a list of our most popular training programs. Customized classes are available based on your company's needs.
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Travel Related
- Airfare and Ticketing
- GDS
- Destination Expertise
- IATA
- Tourism
- Travel internet Courses
Voice and Accent Training
- Accent Identification and Analysis
- Accent Neutralization
- Accent Adoption
- Advanced Accent Adoption
- Language Usage (Words for US vs. UK)
- Speech Excellence
Cross Culture Training
- Cross Cultural Differences
- Values
- Geography
- History
- Culture Orientation
Top
Customer Service
- Managing Customers' Expectations
- Dealing with Difficult Customers
- Assertiveness Training
- Empathy vs. Sympathy
Top
Personality Development and Behavioral Training
- Cross Cultural Communication
- Coaching and Feedback Skills
- Stress Management
- Change Management
- Situational Management
- Time Management
- Assertiveness Model
- Cross Cultural Dynamics
- Diversity Orientation
Top
Supervisor and Team Leader's Training
- Young Leaders Development
- Call Quality and Call Monitoring
- Handling difficult Team members
- Situational Management - New and difficult situations
- Change Management
- Team Building
- Coaching and Feedback skills
Top
Tele-Sales Training
- Creating a 'Selling Personality'.
- Using the Script effectively
- Using the right 'rebuttal'
- Rapport Building
- Concluding the 'final sale'
Top
Telephone Etiquettes
- Service on Telephone
- Proper Telephone and Call Procedures
- Troubleshooting
- General Courtesy
Top
Team Building
- Working in teams
- Submissive vs. Aggressive vs. Assertive
- Persuasion Skills
- Case Studies
- Situational Management
Top
Call Monitoring and Call Quality
- Coaching and Feedback Techniques
- The Call Process
- Identification of Gaps
- Providing Answers and Solutions
Top
Train the Trainer
- Facilitation and Presentation Skills
- Coaching and Feedback Skills
- Subject Matter Expertise
- Effective Communication
- Stress Management
- Ice Breakers
- Time Management
- Decision-Making Model
- Team Purpose
- Team Goal
- Situational Management
- Assertiveness Training
- Persuasion Training
- Orientation to Diversity
- Managing Difficult Trainees
Top
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